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Terms & Conditions

Online conditions of web site use

"It is a condition of use of the Website that you accept and agree to the following Terms and Conditions of John Hollins (Dudley) Ltd. John Hollins(Dudley)Ltd (Referred to in these terms as "we" or "us". No other terms shall apply unless stated below. These terms may be varied by John Hollins (Dudley) Ltd from time to time and revised terms will be deemed to apply at the relevant time in respect of your use of the Website. By proceeding to use the Website you agree to be bound by the following:

  1. John Hollins(Dudley)Ltd reserves the right to alter or delete material from the Website at any time and may, at any time, revise these terms by updating this posting. You are bound by any revision and should therefore periodically visit this page to review the renewed terms.
  2. Whilst John Hollins(Dudley) Ltd uses reasonable efforts to include accurate and up to date information in the Website, we make no warranties or representations as to the accuracy of any information given. John Hollins (Dudley) Ltd assumes no liability for any errors or omissions in the content of the Website.
  3. Any external websites or websites that are linked to this website have not been reviewed by John Hollins (Dudley) Ltd and we are not responsible for the content of nor any liability arising in respect of any off-site pages or any other sites linked to the Website.
  4. Although John Hollins (Dudley) Ltd may from time to time monitor or review the materials on the Website, we are under no obligation to do so and we assume no responsibility or liability arising from any such content. John Hollins (Dudley) Ltd makes no representation or warranty about the accuracy or suitability of any content on the Website and all other implied warranties are excluded to the fullest extent permissible under English law.
  5. By using the Website you hereby agree not to rely on any of the information contained herein. Under no circumstances shall John Hollins (Dudley) Ltd be liable for any direct, incidental, special, consequential, indirect or punitive loss or damages that result from the use of the materials on the Website or the materials on any sites linked to the Website or any services offered on the Website.
  6. The Website is controlled and operated by John Hollins (Dudley) Ltd from the United Kingdom and complies with English law. Those who choose to access the Website from locations other than the United Kingdom do so on their own initiative and are responsible for compliance with any applicable local laws and any liability arising in respect of the same."
Terms and conditions for transactional part of the Website

The following terms and conditions apply to all transactions carried out by you on this Website. By entering this Website and making your first purchase, you accept these terms and conditions.

    1. This Website is only intended to be used and accessed in the United Kingdom (including Northern Ireland and Islands) and the Republic of Ireland. We shall not accept any orders from outside these countries.
    1. All prices are in pounds sterling (unless otherwise stated). Payment must be made in pounds sterling.
    2. Payment can be made by any major credit or debit card as shown on our Website.
    3. Payment by card is subject to authorisation by the card issuer. If such authorisation is refused to us, we will not be liable for any delay or non-delivery.
    4. We will take all reasonable care to keep your order and payment details secure. But we will not be held liable for any loss you might suffer if a third party obtains unauthorised access to any data you have submitted to the Website, unless such loss has been caused by our negligence.
    5. Alternatively, you may make your payment by posting a cheque for the full amount of your order including P&P John Hollins (Dudley) Ltd, 1 Wolverhampton Street, Dudley, West Midlands, DY1 1DA. Goods will be dispatched on cheque clearance.
    6. If payment is made by credit or debit card, the card will be debited when the order is placed.
    7. The price of our goods may be increased or decreased from time to time and there may be a delay in amending the prices on the Website. If this happens we will check with you to see if you wish to receive the goods at this increased price. We accept no responsibility for manifest errors in the prices shown on the Website.
    8. All prices are inclusive of VAT and exclusive of delivery costs.
    1. By completing and submitting an electronic order form you are making an offer to purchase goods which, if accepted by John Hollins (Dudley) Ltd, will result in a binding contract. Please note orders will only be dispatched once we have authorization from your payment card issuer. We will not be liable if there is a delay and we will not accept your order if payment is not authorized.
    2. An order is placed when you click the buy button on our order form. Payment details must be provided at time of ordering.
    3. We shall acknowledge receipt of your order with an email confirmation within 24 hours. We reserve the right to refuse your order or part order.
    4. The order shall be accepted by us when you receive our acknowledgement. The date and time of the order shall be the date and time at which you first have access to the confirmation message.
    5. If you change your mind after placing an order, you can cancel it at any time before we dispatch it. You will need to provide us with your name and address details, as well as your order number to cancel your order. If you cancel part of an order the postage will be recalculated on the price of goods that you keep. For example, if the order is for £120 worth of goods and you then cancel a £30 item, your order will drop to £90, and you will no longer qualify for free delivery.
    6. If you receive confirmation of an order which you did not place, or if the details in the confirmation do not match the order which you placed, or intended to place, you must contact our customer services immediately by emailing us via our contact form to cancel the order or correct the details.
    7. We reserve the right to cancel any order.
    1. We do our best to supply the goods ordered by you, in most cases within five working days of the order date. Certain products will take longer to deliver.
    2. All goods are offered subject to availability. You will be advised of any delay in delivery times or if your goods are not available. If your order cannot be fulfilled or is delayed beyond 21 working days, you will be offered the choice of a full refund or alternative goods of equivalent quality and price.
    3. Delivery is charged as follows:
      1. Within the mainland United Kingdom: charged at 6.95 for orders up to 100.00 and free of charge for orders above 100.00.
    4. If your goods are not delivered within 30 days of the order or are damaged in transit or the wrong goods are delivered, please notify us by e-mail via our contact form
    1. If for any reason you wish to cancel your order within 7 working days of the receipt of goods delivered to you, please notify us by email via our contact form and return any goods which have been delivered to you to: Return of goods after the 7 working day period is entirely at our discretion.
    2. All goods to be returned under this policy must be packaged securely, together with the packing slip sent with the goods. Goods returned to this address must be sent via Royal Mail. We recommend that you return goods by Special delivery.
    3. On return of goods under this policy, we shall refund all sums paid by you, less the direct cost of return postage. If the return is because of a fault in the goods or any fault of ours, then all sums including return postage shall be refunded.
    4. Except in the case of faulty or damaged goods, this right to cancel does not apply to:
      1. Goods made up to your specification or highly personalised Goods.
      2. Please note that certain goods cannot be returned unless we are at fault. These are personalized goods such as engraved items and jewellery for body pearcings.
      3. This returns policy does not affect your statutory rights.
    1. If you have any complaints about your goods or the services offered on this Website, we will be happy to hear from you. Please contact us at John Hollins (Dudley) Ltd, 1 Wolverhampton Street, Dudley, West Midlands, DY1 1DA. or via our contact form.
    1. It is our policy to take all necessary steps to ensure that personal data that we hold about our customers is processed fairly and lawfully. We will take all necessary steps to implement this policy.
    2. In order to process your order for goods we shall require your name, address and address for delivery (if different) and email address. We shall also require the information necessary for payment by cheque or by credit or debit card.
    3. We may from time to time use your details to send you information by email, post or fax about our special offers and other information that you may find useful. In addition we may send your name on to carefully selected third parties who may contact you with similar information. If you would rather not receive this information please e-mail us via our contact form.
    1. We do not warrant that use of our Website is entirely free from the risk of viruses or other damaging components.
    2. Where individual products are subject to additional warranties or guarantees given by their manufacturers, you are responsible for applying for the warranty in accordance with the manufacturer's instructions. Such warranties are not enforceable against us, but only enforceable against the manufacturer.
    3. This does not affect your statutory rights with respect to goods purchased from us.
    4. This site may contain links to other Internet sites that are not owned by us. These links are provided for your convenience and information only. We are not responsible for the content of such sites or for transactions between you and such sites or for personal data, which such sites may collect or place on your computer.
    1. These terms and conditions are subject to English Law and to the non-exclusive jurisdiction of the English courts.
    1. Our full name is John Hollins(Dudley)Ltd (Company number 00497018) and our registered office is at John Hollins (Dudley) Ltd, 1 Wolverhampton Street, Dudley, West Midlands, DY1 1DA.
    2. If you need to contact us quickly, please send an email via our contact form or phone 01384 253379.
    3. We are registered for VAT, number: 276 8222 35


All Web site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software and all other material on this Web site are copyright John Hollins(Dudley) Ltd or their technology providers. All rights reserved. Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with John Hollins(Dudley) Ltd or for personal home reference or for a single hard copy of an information page to be downloaded for personal home use. Any other use of materials on this Web site, including reproduction for purposes other than those noted above, modification, distribution, resale or re-publication without the prior written permission of John Hollins(Dudley) Ltd is strictly prohibited.

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